When you send a tour request or contact our support desk, we use your information to respond, confirm details, and help coordinate a great experience.
We may collect information like your name, email, phone, preferred date, and any notes you include so we can reply and coordinate availability. We only use what’s necessary to handle your request.
We use your details to confirm the plan, share practical guidance, and support you if your group details change. If you opt in, we may send related availability updates.
We may share relevant request details with our partners or guides who need them to run the experience. We don’t sell personal information.
You can choose whether to receive email updates for availability related to your request. If you ever want to stop, contact our support desk and we’ll help.
We keep information for as long as needed to respond to your request, manage confirmations, and meet applicable obligations. When no longer needed, we remove or anonymize data where appropriate.
If you have questions about how your data is used, contact our support desk. We’ll respond with clear, practical help.